We do accept returns, exchanges, and cancellations
Contact our team within: 5 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
Conditions of return
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Questions about your order?
Please contact me if you have any problems with your order. We're eager to solve any issues or questions you may have. You can use our Contact Us page or you can email us at email@example.com we will respond within 24 hours. Our team will be here to serve you between the hours of 8 am - 5 pm central standard time U.S.
Please Note: The Oxford Dog is not responsible for your order once it's delivered to the post office. However, we have been known to go above and beyond for our customers. If you have issues with your shipment, please contact us so we can work to make it right in whatever way we can.
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